Shipping costs are evolving.
Some of you have already noticed it through your wanderings on the site: we have prepared new delivery charges for you.
To tell you the truth, it took a HUGE amount of work...
First of all, you should know that this is the first time in the history of the T-Pop application that delivery costs have changed despite all the increases from transport companies.
The first time, yes.
We have thus absorbed all postal increases since the launch of the application.
A new calculation method and a new grid are being introduced.
This grid makes calculations easier and offers a fairer price regardless of the destination of the products: a new calculation method has been implemented.
The grid having evolved, some rates have been revised upwards (this is not dependent on our will), but in many cases the delivery will now be less expensive.
From now on, the calculation method will take into account a reference product; a flat rate cost will be added according to the additional products.
Each product will thus have two delivery rates:
- the "1st product" price
- the "additional product" price
Thus, in the case of an order that contains only one product, the delivery rate will be that of the 1st product.
In the case of an order that contains several products, we will use the "1st product" rate of the product with the highest "1st product" rate and then add the "additional product" rate of each additional product.
Examples (all prices are exclusive of VAT) :
- Order 1: 1 mug shipped to France. The price will be 4.80 € ("1st product" price).
- Order 2: 1 mug + 1 t-shirt + 1 pocket. The price will be 4.80 € ("1st product" price of the mug) + 1 € ("additional product" price of the t-shirt) + 0.80 € ("additional product" price of the pouch) i.e. a total of 6.60 € for 3 products.
A world grid suspended from the health crisis
The world grid will soon, we hope, be subject to an overall reduction in rates.
Indeed, many countries (US, Canada, Japan, Australia etc...) now impose an air surcharge - temporary, linked to the COVID-19 crisis - which is excessively costly and on which we have no means of action.
Tracked delivery everywhere and for everyone
This was a "sensitive" point since the launch of the application, we left the choice between tracked or untracked delivery.
All orders will now be shipped with a tracking number in order to avoid claims from your customers, each package will have its own tracking number.
To top it all off, tracked delivery is cheaper than before thanks to new rates negotiated with carriers.
In any case, we always try to offer you the most favourable shipping rates.
Shipping products within the European zone with tracking is really inexpensive, so you can enjoy the joys of international sales.
Perfect, isn't it?
You are now ready to set up your new delivery charges, if you wish of course. On your online shop, you can opt for delivery according to weight or according to the price of the order.
Sometimes you will lose, sometimes you will gain, depending on how many rules you set up.
"That's all well and good, but when is this change coming?"
The changes will take effect on 9 November 2020, so remember to make the changes in your shop by then (unless you are already on a package or free delivery).
You will find the new prices and the new calculation method on the delivery page of the website.
Be strong and take care of yourself!
P.S.: Oh, yes, by the way...
The new grid is also set up to integrate as well as possible with the new WONDERFUL version of the application, which will be released in a few days. But shhh, we didn't tell you.